Progress-able Privacy Policy

As an organisation which helps clients Progress-able is bound by the Privacy Act 1988 and its amendments, including the Australian Privacy Principles.

We take your privacy seriously.

Progress-able therapists are bound by the privacy policies, rules and guidelines of their relevant professional association and may also be bound by Australian privacy legislation.

What information do we retain?

When you first make a booking with Progress-able you will generally provide information like your name, email address and any relevant general health information. You may provide some background information relating to your need for therapy. This information is held in our secure database.

Except with your express permission and except as described above, we will keep all information you provide to us confidential and secure at all times. Please note that there may be exceptions to this policy, under circumstances such as:

– in the case of a legal court subpoena, or
– if we identify an imminent threat of harm to you or another person we may decide, without obligation to do so, to report that information.

How do we use the information you provide?

The personal information you provide to us is used to support your therapy and relief for your particular needs.

Your therapist will gather additional information about you from the sessions you have together. Often, your therapist will make notes about your session, either during or immediately following your appointment. This information is used by your therapist to provide the best possible service.

Your therapist ensures that this information is securely held according to the Progress-able confidentiality policies and in accordance with Australian privacy law.

Access to your personal information

You are entitled to access the information we keep about you. Please contact Progress-able for more information.

If you have concerns

If you have any concerns about your privacy or the use or management of your personal information which you provided directly to Progress-able in any format please contact us. If you wish to lodge a formal complaint, you can do so by contacting the Australian Privacy Commissioner on 1300 363 992.